Privacy Policy

Last Updated: January 2025


Sana Care Services Limited (“Sana Care Services,” “we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and disclose information when you visit our website www.sanacareservices.co.uk (the “Site”) or use our products and services.

By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

 

Information We Collect

  1. Personal Information: When you visit our Site or use our services, we may collect personal information that you provide voluntarily, such as your name, email address, phone number, and other contact details. This information is necessary for providing our care services and maintaining communication with our clients.
  2. Payment Information: We do not store payment information on our servers. Payments for our services are processed securely through trusted third-party payment platforms. Please review their Privacy Policy for information on how they collect, use, and disclose your information.
  3. Usage Information: We may collect information about your interactions with our Site, such as the pages you visit, the links you click, and the time and date of your visits. This information helps us improve the quality of our services and enhance your user experience.
  4. Cookies and Tracking Technologies: We may use cookies and other tracking technologies to collect information about your browsing behaviour and preferences. Cookies are small files stored on your device that enable us to recognise your browser and remember certain information.

 

How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide care services and communicate with you about appointments, inquiries, and updates.
  • To improve our services and user experience.
  • To analyse trends, track user activity, and generate aggregate statistics.
  • To prevent fraud, protect our rights, and enforce our policies.
  • To comply with legal obligations and respond to lawful requests from authorities.

 

How We Disclose Your Information

We may disclose your information to third parties in the following circumstances:

  • To our service providers, contractors, and business partners who assist us in delivering our services.
  • To comply with legal requirements, such as subpoenas, court orders, and law enforcement requests.
  • In connection with a merger, acquisition, or sale of assets, where your information may be transferred to a third party as part of the transaction.
  • With your consent or as otherwise permitted or required by law.

 

Your Choices

You may choose not to provide certain personal information, but it may limit your ability to use certain features of our Site and services. You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in the email or by contacting us directly.


Security

We take reasonable measures to protect the security of your information and prevent unauthorised access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.


Children’s Privacy

Our Site and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you believe that we have inadvertently collected information from a child under 18, please contact us immediately.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Site or by other means of communication. Your continued use of our Site and services after the effective date of the updated policy constitutes your acceptance of the changes.


Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us at [info@sanacareservices.co.uk].


Sana Care Services Limited Address:

Sana Care Services Limited
info@sanacareservices.co.uk

Unit 205, Lansbury Business Estate

102 Lower Guildford Road

Woking, GU21 2EP

 

This Privacy Policy outlines how Sana Care Services Limited collects and handles user information, including personal data, payment information, and usage data, in compliance with UK laws and regulations. It also covers how we use and disclose this information, your choices regarding your data, security measures, and how to contact us with questions or concerns.